The Nigerian Communications Commission, NCC has issued a directive to telecommunications operators, telcos to simplify their tariff plans, bundles, and promotional activities.
This move aims to provide clear, easy-to-understand, and accurate information about the cost of voice, short messaging service, SMS, and data services to subscribers.
The directive, titled Guidance on the Simplification of Tariffs in the Nigerian Communications Sector, was issued on July 29, 2024.
It mandates Mobile Network Operators, MNOs to publish a comprehensive table showing the features of their tariff plans and bundle offers.
According to NCC, “The table should contain all necessary information for subscribers to make informed decisions, including details on add-ons, their prices, how consumers can opt-in or out, terms and conditions for renewal, and rollover policies.”
The guideline is the outcome of consultations with industry stakeholders, including MNOs and Consumer Focus Groups, and extensive data analysis on consumer preferences and expectations.
The regulatory commission explained that the objectives of the simplification guidelines are to reduce the complexity of tariff plans and bundles, ensure transparency and fairness of promotional elements of tariff plans.
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